Reduce operating costs and optimise the way your business manages its credit, customer relationships and debt collections with an end-to-end review of your internal processes.

With high operating costs and competition presenting challenges for all businesses, finding more efficient and effective ways to operate can be critical to your success.

With expertise in business process optimisation and customer management, Milton Graham, formerly trading as Dun & Bradstreet’s consultancy team will work with you to develop an internal process that will boost your productivity and cash flow, and reduce your collections expenses.

Customer Management Solutions

Your customer relationships are essential to maintaining a healthy cash flow.

Obtaining new customers is just one part of the process; ensuring that you get paid on time is just as important. Milton Graham’s experienced team is committed to maximising your collections and credit operations while ensuring that you maintain and then grow your customer relationships.

By planning contact strategies at tactical points in your credit management process, Milton Graham can substantially increase your cash flow while also reducing bad debt write-offs. The additional collections received will fund the cost of service, and leave your company in a vastly improved financial situation.

With investment in technologies such as predictive diallers, automated messaging, e-demands and SMS communication systems, Milton Graham can integrate cost-efficient, scheduled contact processes into your existing credit management system to increase contact rates, customer engagement and cash flow.